Privacy policy

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Introduction

This notice outlines how we collect, process, store, and protect any information obtained from you, whether provided directly or collected automatically during your use of our website. It explains the legal bases under which we process personal data, the conditions governing its use, and your rights under applicable data protection laws.

Throughout this policy, the term “personal information” refers to any data that identifies or could reasonably identify you. The term “process” refers to any operation performed on information, including collection, storage, use, transfer, or deletion.

If you do not agree with any part of this policy, we kindly request that you discontinue use of our website immediately.

We are committed to safeguarding your privacy and maintaining the confidentiality of your personal information. We aim to ensure that all visitors understand how their data is used and that it will not be shared with unintended parties.

This policy complies with the requirements of UK law, including the EU General Data Protection Regulation (GDPR) as implemented in the United Kingdom.

For full details regarding your rights and our obligations concerning the processing of personal data, we encourage you to review the information provided at: www.knowyourprivacyrights.org

Except as specifically outlined in this policy, we do not share, sell, or disclose any personal information to third parties.

THE BASES ON WHICH WE PROCESS YOUR INFORMATION

Data protection law requires us to identify and communicate the lawful basis applicable to each category of personal information we process. If a basis becomes irrelevant, we will immediately cease processing your data under that basis. Should the basis change, we will notify you if legally required.

1. Information Processed Under Contractual Obligation

When you create an account, purchase a product, or accept our terms and conditions, a contract is formed between you and us. To fulfil our responsibilities under that contract, we must process the information you provide, which may include personal information.

We use this information to:

1.1 Verify your identity
1.2 Fulfil product orders and process transactions
1.3 Provide services requested by you
1.4 Offer relevant advice, support, and product recommendations

This processing is necessary for the performance of the contract or for steps taken at your request before entering the contract.

In some instances, we may aggregate non-identifiable information to assess performance or improve our services. Personal identifiers are removed during this process.

We continue processing contractual information until the contract is terminated or otherwise concluded.

2. Information Processed with Your Consent

When you browse our website, request information, or contact us regarding employment, products, or services, you may be providing personal data for which we require your consent.

We seek explicit consent wherever possible—for example, when requesting acceptance of cookies.

In some cases, your consent may be implied, such as when you send us an email requiring a response.

Unless you explicitly consent to identifiable use, we only process data in aggregated, anonymised form.

If you authorise us to do so, we may share your contact details with selected partners offering services or products of potential interest.

You may withdraw your consent at any time by contacting info@matrigencosmetics.co.uk.
Withdrawal may affect your ability to continue using certain site features or services.

3. Information Processed Under Legitimate Interest

We may process personal information when a legitimate business or user interest exists and where such processing is reasonable, expected, and does not compromise your rights.

Examples include:

• Maintaining administrative records

• Responding to unsolicited enquiries

• Protecting legal rights

• Obtaining insurance or professional advice

• Protecting your interests where necessary

We ensure that this basis is used only after assessing necessity and proportionality.

4. Information Processed to Comply with Legal Obligations

In some circumstances, we are required by law to process personal information.
For example, we may provide data to legal authorities when properly authorised, such as via a court order or warrant.

5. Information Shared Publicly

Our website may allow users to publish information intended for public viewing, such as:

5.1 Posts on forums
5.2 Tagged images
5.3 Reactions or acknowledgements to other users’ posts

Once information is published publicly, we cannot control how third parties use it.
We may store and repurpose such information at our discretion in a non-identifiable manner.

You may request removal of posted personal information by contacting info@matrigencosmetics.co.uk .

Removal requests will be considered on a case-by-case basis.

6. Complaints Regarding Website Content

If you submit a complaint about website content, we will review and investigate it.
Content may be removed pending investigation if required by law or if we deem the complaint reasonable.
We reserve the right not to act on complaints deemed vexatious or unfounded.

7. Payment Information

We do not collect or store payment card details.
Payments are processed securely through third-party platforms such as SagePay, Paypal or Stripe.
Although these pages may appear branded as part of our site, they are not under our control.

8. Direct Debit Information

We do not offer direct debit facilities.

9. Job Applications and Employment

If you submit a job application, we may retain the information for up to three years for future consideration.
If hired, additional employment-related data will be collected and used solely for employment purposes, retained for six years after employment ends.

10. Communicating with Support

When you contact us by phone, email, or via the website, we collect the information necessary to respond.
This may include your name, email, and message history, which we store to improve service quality.

All information provided in a complaint is recorded and may be shared with relevant parties if necessary.
Statistical, non-identifiable data may also be derived from complaints to assess service performance.

12. Affiliate and Business Partner Information

Information provided in connection with affiliate or partner relationships is used solely to manage referrals and commission payments.
We maintain strict confidentiality and expect partners to do the same.

13. Cookies

We use cookies to:

13.1 Track site usage
13.2 Record acknowledgement of notices
13.3 Keep you signed in
13.4 Store survey or questionnaire responses during completion
13.5 Support live chat functionality

Disabling cookies may reduce website functionality.

14. Browsing Activity Identifiers

We automatically record browsing data such as IP address, location, device type, and screen resolution.
This information helps us evaluate website performance and user experience.

15. Re-marketing

With your cookie consent, we may display relevant advertisements on other websites through third-party remarketing services.

16. Information from Third Parties

We may receive anonymised or aggregated information indirectly derived from your personal data.
This information is never personally identifiable.

17. Third-Party Advertising

Third-party advertisers may collect data using cookies or similar technologies when their adverts appear on our site.
We do not control these technologies, and this policy does not extend to their practices.

18. Credit Reference

To prevent fraud, we may share information with credit reference agencies when a payment cancellation occurs without resolution attempts.

19. Processing Outside the EU

While our websites are hosted in the UK, we may use service providers located outside the EU.
Safeguards include:

19.1 Binding corporate rules
19.2 Approved contractual clauses
19.3 Compliance with approved codes of conduct
19.4 GDPR-compliant certification
19.5 Legally binding agreements between public authorities

20. Access to Personal Information

20.1 You may review or update your account information at any time.
20.2 Requests for other information can be submitted to matrigencosmeticsuk@gmail.com.
20.3 We will advise on processing times and any applicable fees.

21. Removal of Information

You may request deletion of identifiable information.
Deletion may limit or prevent access to certain services.

22. Verification of Identity

We may request additional verification before granting access, making changes, or deleting information to ensure data security.

23. Use of the Site by Children

23.1 We do not sell or market products to children.
23.2 Individuals under 18 may use the website only with parental or guardian consent.

24. Data Encryption

We use SSL encryption to safeguard data transmitted between you and our website.
Look for the padlock symbol in your browser to confirm secure transmission.

25. How to Complain

25.1 Complaints may be sent to info@matrigencosmetics.co.uk
25.2 We encourage mediation or arbitration for unresolved disputes.
25.3 You may file a complaint with the Information Commissioner’s Office at https://ico.org.uk/concerns.

26. Data Retention

We retain personal data only as long as necessary:

26.1 To provide requested services
26.2 To comply with legal or tax obligations
26.3 For legitimate legal claims or defence

27. Compliance with Law

We strive to comply with the laws of all jurisdictions in which we operate.
If you believe this policy does not comply with your local legislation, please inform us.
Your continued use of our site constitutes acceptance of this policy.

28. Policy Review

We may update this privacy policy periodically.
The terms applicable to you are those posted on our website at the time of use.
We recommend retaining a copy for your records.

Acceptance

BY USING THIS WEBSITE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND ACCEPT THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

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